Terms and Conditions

The person whose name is on the booking form agrees to take full responsibility for ensuring all members of the party adhere to the conditions of letting set out below. You, as the person in charge of the property, must be at least 18 years of age at the time of booking.

The property is used solely for the purposes of a private holiday residence or business tourism for the maximum of people shown on the booking correspondence [except babies under 12 months of age].

The guest agrees not to:

  • use the property for any improper, illegal or immoral purpose
  • sublet the property
  • cause [nor allow any guest or visitor to cause] any nuisance, annoyance or disturbance to neighbours
  • allow smoking in the property
  • allow pets on the property
  • allow unaccompanied young people under 18 years of age to stay in the property

Failure to comply with the requirements above will result in this agreement being terminated.

50% payment is due at the time of booking. The remainder of the payment is due 2 weeks before arrival. If arrival is less than 2 weeks before check in, the full payment is due when the booking is made. Free cancellation for 48 hours from the time of booking.

A refundable damages deposit of £100 is required prior to arrival. This will be refunded within 10 working days of departure from the property subject to a satisfactory inspection.

We would ask that you advise us of any losses, damage or breakages as soon as possible to ensure the house is safe and ready for new guests.

The property shall be available from 3pm on the check in date and should be vacated by 11am on the day of departure.

We cannot accept any liability for loss or damage to belongings or for any injury sustained while you are at Arden House.

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